Replacement, revocation and refund
SupraLink will replace, revoke, and refund certificates that have been issued within seven (7) days of the certificate issue date as long as they are for the same domain name. If you need a new certificate after seven days, you will be responsible for purchasing a new certificate. Refund requests will be handled through SupraLink support. We can be reached at:

• North America: 514.906.1536
• International: 514.906.1536

1. Scenario: You are issued a certificate for the following host name: mail.domain.com. You have technical difficulties and your certificate is lost, your request is made within 7 days of issue. 
   
   Outcome: Your certificate is replaced free of charge.
    
2. Scenario: You are issued a certificate for the following host name: mail.domain.com. You realize that you wanted a different host name: secure.domain.com, your request is within 7 days of the issue date. 
   
   Outcome: Your certificate is replaced free of charge, the host name will be changed as long as the domain name doesn't change. 
    
3. Scenario: You are issued a certificate for mail.domain.com. You realize that you don't need the certificate after all, your request is within 7 days of the issue date. 
   
   Outcome: SupraLink will revoke the certificate and this will result in a refund to your account with SupraLink.
    
4. Scenario: Any of the above scenarios happens after the 7 day period. 
   
   Outcome: No replacement, refunds or revocations will be issued. A new order will be required.

Innovating Information Security
SupraLink, in partnership with GeoTrust, the leading provider of next generation information security services, delivers secure e-commerce transactions, identity verification and authentication solutions to the global web community. SupraLink ensures a new level of e-business security — your first step toward leveraging the full business potential of the Internet.